Will I be sharing a room with strangers?
No, Red Lock rooms are all booked as private rooms, therefore whether you book as a group of 2 or 6, you will always have the room to yourself.



Is the door really locked?
The room escape games real life setting is completely immersive once you’re inside. However, for the safety and enjoyment of all players, a participant may exit a live room escape game at any time. Keep in mind, if a player exits, the timer will not be paused.



What should I bring with me?
Your inner Sherlock Holmes! The answers to the clues, riddles and puzzles are all in the room, but you will be looking for clues, working with your team mates, and applying logic reasoning to escape. We have an allocated space for your belongings inside lockers, reading glasses are recommended. Unfortunately, food or opened drinks cannot be taken into the rooms.



What happens if I need to cancel/reschedule?
If you need to reschedule or cancel your game you can do so up to 24 hours prior to the start of your game for a full refund.
No refunds are provided for booking changes or cancellations with less than 24 hours notice.
For cancellations with less than 24 hours notice, please note that a $90 cancellation fee will apply, with the remaining booking balance provided as a credit.
For reduced player numbers with less than 24 hours notice, a credit or gift card will be provided for the change in value.



What time should I arrive?
All players should arrive 10-15 minutes before the scheduled time.



Late arrivals?
Sessions are booked back to back so you must arrive on time. We recommend that you arrive 10-15 minutes early to check in. Your Escape Room game begins at your booked time. 
If you arrive late and miss your session you will not receive a credit or a refund



Is there a minimum age?
Red Lock Escape Rooms welcome players of all ages to our Area 51, Area 52, Bank Heist, The Vampire Crypt and The Wizard’s Apprentice rooms, however at least one adult participant is recommended for player groups under 12.
The Wizard’s Apprentice is recommended for players aged 8 to adult
Area 51, Area 52, The Vampire Crypt and Bank Heist are all recommended for players aged 10 to adult
Aunt Annie’s Asylum, Tipsy Whispers & The Mob Job are recommended for players aged 12 to adult.

*Please note there is no charge for children under 7 (with an accompanying adult).

Do you accept Companion Cards?
Yes! Companion Cards are accepted at Red Lock Escape Rooms however payment for a minimum of 2 players is required. Simply show your Companion Card upon arrival to add a third or additional eligible support person per participant of up to a maximum of 6 participants per group.
We may consider allowing slightly increased capacity where multiple companions are supporting multiple participants (i.e. 4 + 4) and encourage you to contact us directly for such arrangements.
Can I pay a cash to book?
We accept cash in store to book a future time. To book online or over the telephone we do need a credit/debit card payment to reserve the time slot for you. Unfortunately we cannot reserve a time for you without a payment.


Can I hire a room for a private event?
Yes, we host private and corporate events on site. For more information on our party packages, please click here. For groups larger than 20, please contact us at redlockescaperooms@gmail.com or 1300 415 413.